Questions we get asked

Can’t find it here? Open and ask, or text (415) 555-0150.

What are your hours?

Jer's Convenience is open every day from 11 AM to 11 PM. We take our last order of the day 15 minutes before closing, at 10:45 PM. The easiest way to order is by texting (415) 555-0150. You can also chat with us on our website or call (415) 555-0149.

How do I order?

Text us at (415) 555-0150, chat with us on our website, or call (415) 555-0149. We'll take your order, ask for a name and phone number, and send a link to pay. Your food goes to the kitchen as soon as it's paid.

Do I have to pay in advance?

Yes. We take payment before we start making your order so nothing goes to waste. We send a secure payment link by chat or text. If you'd rather not get a text, we'll connect you with someone who can take payment over the phone.

Do you deliver, and what does it cost?

Yes. A delivery partner picks up from us and brings it to you, so what's available depends on where you are. We check your address before you pay, and we tell you the delivery fee and the estimated time then. Pickup needs no address and has no delivery fee.

How long will my order take?

Usually about 20 minutes for pickup. Delivery adds travel time. We'll give you a ready time when you order, and text you as it moves along if you'd like updates.

Can I order for later?

Yes. Tell us the pickup time you want and we'll schedule it. It's paid now and goes to the kitchen at the right time. We stop taking same-day orders 15 minutes before we close, but you can still order after that for tomorrow.

How big is a large pizza?

A small is 10 inches with 6 slices, a medium is 12 inches with 8 slices, and a large is 16 inches with 12 slices.

Can I change a specialty pizza?

You can take ingredients off a specialty pizza, but we can't swap or add toppings. If you'd like something different, build your own pizza and pick exactly what you want.

Do you have gluten-free options?

We offer a gluten-free pizza crust in small only. It is not prepared in a gluten-free facility. Several items are made without wheat ingredients, such as fries, bone-in wings and the falafel and rice bowls, and the fries, bone-in wings and falafel have their own fryer, but our kitchen handles wheat every day, so we can't promise anything is free of cross-contact.

Are the fries cooked in the same fryer as the breaded items?

No. We have two fryers. The nuggets, boneless wings, chicken tenders, mozzarella sticks, onion rings, waffle fries and fried dough are cooked in the fryer for breaded items. The fries, bone-in wings and falafel are cooked in a separate fryer for items without breading. Cross-contact is still possible elsewhere in our kitchen, and loaded chicken fries are made with items from both.

What do you have for vegetarians?

Plenty: cheese, veggie, margherita, white garlic and Greek pizzas, the falafel pita and falafel bites, hummus and pita, salads, a rice bowl with falafel, fries, and more. Our kitchen shares equipment between meat and non-meat items.

What do you have that's lighter or less greasy?

Try the rice bowls, the gyro or chicken pita, the Greek salad, grilled chicken sandwich, hummus and pita, or any of our salads. They're grilled or fresh rather than fried.

Do you have allergen information?

Yes. Every item lists which of the common allergens it contains (milk, egg, wheat, soy, sesame, peanut, tree nuts, fish and shellfish). Ask about any item. Our kitchen handles wheat, milk, egg, soy, sesame and tree nuts every day, so cross-contact is possible with any item.

Are you halal?

We don't advertise as halal. Some of our items contain pork, such as pepperoni, sausage, ham and bacon, and our kitchen handles them. Ask about any item and we'll tell you what's in it.

Do you have a rewards program?

Yes. You earn 1 point for every dollar you spend on food once your order is picked up or delivered. 100 points gets you free garlic knots and 250 points gets you a free one-topping medium pizza. Points expire after about three years. We recognize you by your phone number.

What if I don't pick up my order?

We'll text you a reminder when your order is ready and again if it's still waiting. If it's still not picked up after a while, we'll give you a call. Orders are paid in advance and we can't automatically refund food that's already been made.

Illustration of the Jer's Convenience storefront at dusk, with a striped awning and a glowing OPEN sign

About Jer's Convenience

A neighborhood corner store with a pizza oven, a grill and two fryers. We make food to order, open every day, and we’d like you to be able to order it without a phone tree: just text us.

Visit us

49 Gold Rush Way
San Francisco, CA 94124

Hours

Every day, 11 AM to 11 PM
Last order 10:45 PM, 15 minutes before we close.

Reach us

Illustrated neighborhood map with a pin on the store
Illustrative map, not to scale.

How ordering works

  1. Tell us what you want. Text, chat or call. We take your order and ask for a name and phone number.
  2. Pay with the link we send. We take payment first so nothing goes to waste, then your food goes to the kitchen.
  3. Pick up or get it delivered. Pickup needs no address. A delivery partner brings it to you, and we show the fee before you pay.